Returns & Warranty


Our products are some of the most robust on the market and we’re proud to still have some of our very first generation cameras operating out in the field.

We offer a standard 1 year warranty on most Meditherm products from the date of purchase and for additional peace of mind we can also offer an extended warranty if required.

Ordering your thermal imaging system

We carry stock of our most of our IRIS Systems although some bespoke requirements mean we build to order, this can take up to 14 days.

Where components are not immediately available we will back order to fulfill at the first possible date.

System delivery is usually within two weeks of purchasing and we are able to ship worldwide.


We are committed to ensuring our customers are always providing a good service and we do everything we can to make sure you’re always up and running when you need to be.

Our support team is available for troubleshooting both hardware and software issues during business hours via telephone and email.


Talk to one of our team

We’ll be happy to help talk through your requirements if you have any more questions on our systems.